Question 1

What SLA does TSL Telecomms offer on business fibre?

Accepted Answer

TSL Telecomms guarantees up to 99.95% network availability on Enterprise Fibre, 99.9% on Professional Fibre and 99.5% on Essential Fibre. SLA credits apply where availability targets are not met.

Question 2

Where does TSL Telecomms provide coverage?

Accepted Answer

TSL Telecomms provides nationwide enterprise connectivity across all nine South African provinces, delivered via partnerships with major last-mile fibre network operators.

Question 3

Does TSL Telecomms supply and service Sharp multi-functional printers?

Accepted Answer

Yes. Sharp MFPs, repairs and genuine consumables are TSL Telecomms' largest practice. We sell, rent, install, maintain and repair the full Sharp range with on-site service across all nine SA provinces and local-stock parts.

Question 4

Does TSL Telecomms supply smart and display screens?

Accepted Answer

Yes. We supply, install and support Sharp / AQUOS BOARD interactive displays, marketing and reception screens, and large-format / video-wall display screens for retail, hospitality, corporate and education environments.

Question 5

Is TSL Telecomms POPIA compliant?

Accepted Answer

Yes. TSL Telecomms processes customer data under POPIA-compliant policies and maintains an active information officer registration.

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